Careers

JOB TITLE:                       Housing Manager - Strategic

DEPT:                               Operations

REPORTING TO:            Director of Operations

HOUR PER WEEK:        37

LOCATION:                     James Street. Hybrid Model.

SALARY:                          €71,406

PURPOSE, ACCOUNTABILITIES AND SCOPE

To be responsible for advancing policy frameworks, ensuring regulatory compliance, driving service reviews, and implementing improvements. As the strategic research lead, this role will explore innovations in housing services and lead non-core services, such as support and managed service agreements. Additionally, they will oversee infrastructure development, focusing on systems and digital improvements, and support the Director of Housing in establishing an internal service centre to enhance organisational efficiency.

POSITION GOALS

Policy Development and Regulatory Compliance

·     To develop, update, and maintain housing policies to align with regulatory standards and best practices.

·     To conduct regular audits and assessments to ensure compliance with housing regulations and standards.

·     To understand, analyse and evaluate the short and long-term impacts of a wide range of policy issues affecting the social housing sector.

·     To act as the regulatory liaison, staying current on industry changes and preparing the organisation for upcoming regulatory shifts.

Service Review and Continuous Improvement

·     To oversee service quality assessments to identify areas for operational improvement.

·     To work closely with Property, Finance, Development, Services Contact Centre teams and other relevant Group functions such as Asset Management and Compliance, to seek feedback on areas for further improvement.

·     To develop and implement service improvement plans in response to identified gaps or customer feedback.

·     To establish performance metrics to monitor service delivery, leveraging data to inform decision-making and enhance service outcomes.

Strategic Research and Innovation

·     To lead research initiatives on emerging trends in housing, service delivery, and community support.

·     To evaluate innovative solutions to enhance service offerings and align them with organisational goals.

·     To produce regular reports and strategic insights to inform senior leadership’s strategic direction.

Oversight of Non-Core Housing Services

·     To manage non-core housing services, such as managed service agreements and resident support services.

·     To collaborate with community organisations and other service providers to create value-added services for tenants.

·     To ensure the delivery of support services is efficient, meeting tenant needs and organisational standards.

Infrastructure Development and Digital Transformation

·     To lead the planning and implementation of system improvements, particularly in digital transformation initiatives.

·     To identify opportunities to leverage technology to streamline operations, improve data accuracy, and enhance service accessibility.

·     To work closely with IT and other departments to ensure system upgrades are aligned with organisational needs and user requirements.

Internal Service Centre Design and Implementation

·     To collaborate with the Operations Director to model ideas for internal service centre, working collaboratively across the housing teams to ensure all stakeholders are engaged.

·     To develop workflows and processes to centralise and optimise internal services.

Coverage for Housing Manager- Operational

·     Provide cover for Housing Manager – Operational in providing support for the Senior Housing Officers and Housing Officers and ensuring an efficient and thorough handover back to Housing Manager Operational upon their return.

Promote Collaboration and teamwork.

·     To promote consultation and engagement with residents/resident groups to ensure that feedback is gathered, and resident’s views are taken into account in decision making.

·     To work effectively and collaboratively with the Director, the Property and Housing Managers and wider group of colleagues to achieve and support overall company objectives.

·     Actively encourage and support the team to work closely with Property, Assets, Development, Finance, Service centre team and all other stakeholders to ensure smooth delivery of services to residents.

PERSON SPECIFICATION

What education, experience, knowledge, skills & personal attributes do you need for this job

Qualifications and Experience:

·     Bachelor’s degree in housing management, public administration, or a related field (Master’s preferred).

·     Minimum 5  years of experience in a similar role within the housing or public sector.

·     Demonstrated experience in policy development, service review, or regulatory compliance.

·     Proven track record in leading digital projects or infrastructure improvements.

·     Professional qualification with the Chartered Institute of Housing (or equivalent) (desirable)

·     Experience in managing support services or managed service agreements is highly desirable.

·     Experience in Public Private Partnership Housing Management (PPP)or Cost Rental desirable.

Essential Skills and Competencies:

·     Strategic Policy Expertise: In-depth understanding of housing policy development, regulatory frameworks, and compliance.

·     Analytical Skills: Proficient in data analysis and interpretation to drive evidence-based service improvements.

·     Project Management: Skilled in managing projects from initiation through to completion, with the ability to handle multiple concurrent projects.

·     Digital and System Knowledge: Understanding of digital systems and technology solutions to support operational efficiency.

·     Strong Leadership and Interpersonal Skills: Able to lead, motivate, and manage teams and foster collaborative relationships across departments.

·     Excellent Communication Skills: Ability to convey complex information clearly to various stakeholders, including the board, staff, and external partners.

Personal Attributes:

·     Forward-Thinking and Agile: Embraces change and is proactive in finding innovative solutions.

·     Customer-Focused: Committed to enhancing tenant satisfaction and service quality.

·     Detail-Oriented: Ensures accuracy and compliance across all activities.

·     Problem-Solver: Tackles challenges effectively and finds solutions that align with strategic goals.

·     Team Player: Capable of working cross-functionally with finance, facilities, and sustainability teams to achieve strategic objectives. Ability to lead, inspire and motivate a team.

·     Commitment to Oaklee’s vision and values.

TO APPLY

Click HERE to Apply before 12 noon on 27th January, 2025

JOB TITLE:                       Asset Manager

DEPT:                               Operations

REPORTING TO:            Director of Operations

DIRECT REPORTS:        Four direct reports, Assets Team.

HOUR PER WEEK:        37

LOCATION:                     James Street. Hybrid Model

SALARY:                          €71,406

PURPOSE, ACCOUNTABILITIES AND SCOPE

To be responsible for overseeing the organisation’s asset portfolio, ensuring regulatory compliance, maintaining health and safety standards, and implementing investment planning for asset sustainability. This role will focus on planned maintenance, service contract management, health and safety, procurement and sustainability initiatives, and will lead asset reconfiguration, adaptation projects, and the onboarding of new assets.

The goals for this role are:

 Investment Planning and Asset Strategy

·     Develop and implement a long-term investment strategy for asset maintenance and improvement.

·     Conduct asset lifecycle analysis to support data-driven decisions on repairs, renewals, and replacements. Inform the Business Plan and develop annual, five, and thirty year programmes in consultation with other operational departments.

·     Collaborate with finance teams to optimise budget allocation for asset management projects, ensuring value for money and alignment with the housing association’s strategic goals.

·     Exercise budgetary and effective financial management controls.

Planned Maintenance and Service Contracts

·     Oversee the planned maintenance program, ensuring timely execution and adherence to quality standards.

·     Oversee the management of centrally procured maintenance contracts in order to deliver Value for Money.

·     Manage service contracts with external vendors, conducting regular reviews to ensure performance meets organisational requirements and regulatory standards.

·     Establish KPIs for contractors and suppliers, ensuring all work is completed within budget, on schedule, and to required standards.

Regulatory Compliance and Health and Safety

·     Assurance & Risk management. Ensure all properties comply with statutory and regulatory requirements, including health and safety, fire safety, and housing quality standards.

·     Conduct regular compliance audits, risk assessments, and inspections, implementing corrective actions as needed.

·     Management of key compliance services and contracts including fire safety, lifts, asbestos, legionella, electrics, gas boilers, heat pumps, MVHR/PV and other new technologies.

·     Act as the primary liaison with regulatory bodies, maintaining up-to-date knowledge of compliance regulations and industry standards.

·     Contribute to the development of corporate policies, procedures and strategies.

·     Assistance in maintenance and management of risk register, finding resolution in property emerging risks and identify new significant risks.

Net Zero Strategy and Sustainability Initiatives

·     Lead initiatives to achieve Net Zero carbon emissions, including energy efficiency upgrades, renewable energy projects, and waste reduction programs.

·     Develop sustainability benchmarks and performance indicators, monitoring progress toward carbon reduction targets.

·     Work closely with property and facilities teams to integrate green practices into asset management and maintenance strategies.

·     Utilities/Energy Management-monitoring consumption and seeking opportunities to minimise costs.

Asset Reconfigurations and Adaptations

·     Manage asset reconfiguration and adaptation projects to meet resident needs, including accessibility upgrades and space reconfigurations.

·     Collaborate with design and project teams to ensure modifications enhance property functionality, safety, and compliance with regulatory requirements.

·     Engage with residents and other stakeholders to ensure adaptations meet community needs while supporting asset longevity.

Onboarding of New Assets

·     Lead the onboarding process for newly acquired or developed assets, ensuring full compliance and integration into the asset management portfolio.

·     Conduct initial inspections, establish maintenance protocols, and integrate properties into the planned maintenance schedule.

·     Coordinate with internal teams to ensure smooth transitions, efficient data management, and proper allocation of resources for new assets.

Promote Collaboration and Teamwork.

·     To promote consultation and engagement with residents/resident groups to ensure that feedback is gathered, and resident’s views are taken into account in decision making.

·     To work effectively and collaboratively with the Director, the Property and Housing Managers and wider group of colleagues to achieve and support overall company objectives.

·     Actively encourage and support the team to work closely with Housing Management, Development, Finance, Service centre team and all other stakeholders to ensure smooth delivery of services to residents.

PERSON SPECIFICATION

What education, experience, knowledge, skills & personal attributes do you need for this job

Qualifications and Experience:

·     Bachelors’ degree in asset management, facilities management, or a related field; professional certifications in compliance or health and safety are an asset.(Level 8 NFQ)

·     Minimum 5 years experience in asset or facilities management within a housing or property management environment.

·     Proven experience in compliance, health and safety management, and asset lifecycle planning.

·     Experience with sustainable asset management practices and Net Zero initiatives is highly desirable.

·     Full Driving License and use of a car.

Essential Skills and Competencies:

·     Asset Management Expertise: Knowledge of asset lifecycle management, investment planning, and maintenance strategies.

·     Compliance and Regulatory Knowledge: Familiarity with housing regulations, health and safety standards, and industry best practices.

·     Project Management Skills: Strong project management skills, with experience in managing complex asset reconfiguration and adaptation projects.

·     Sustainability Focus: Understanding of sustainability principles and experience with Net Zero or energy efficiency initiatives.

·     Vendor and Contract Management: Skilled in overseeing service contracts, managing vendor relationships, and ensuring value-for-money in service delivery.

·     Analytical and Data-Driven Decision-Making: Ability to analyse data for asset planning, investment decisions, and performance monitoring.

·     Procurement legislation. Familiar with current EU procurement Directives and the preparation of tenders to external contractors.

Personal Attributes:

·        Proactive and Solution-Oriented: A forward-thinking individual who seeks innovative solutions and improvements.

·        Organised and Detail-Oriented: Able to manage multiple priorities, demanding deadlines, while ensuring compliance and attention to detail.

·        Strong Communicator: Effective in both verbal and written communication, particularly with regulatory bodies, contractors, and internal teams.

·        Team Player: Capable of working cross-functionally with finance, facilities, and sustainability teams to achieve strategic objectives. Ability to lead, inspire and motivate a team.

·        A passion for delivering a customer centred service

·        A commitment to Oaklee’s Values.

TO APPLY

Click HERE to apply, before 12 noon, 23rd January 2025