We believe that it is essential to consider the views of our tenants in regards to the services and housing schemes we provide.
We are committed to putting our customers at the heart of service delivery and we believe that by listening and taking on board the views of our tenants, we can ensure that policies and services are more responsive to changing needs and aspirations.
Our Tenant Involvement Champion leads all our involvement projects and initiatives and is supported by our housing officers, property services officers and other staff within Oaklee Housing.
We recognise that it is important to offer a range of involvement methods which are fit for purpose and appropriate to the needs of our tenants, providing the opportunity for tenants to get involved with us on whatever level best suits their lifestyle. Our Menu of Involvement sets out the various channels through which our tenants can contribute to the decisions we make that may affect them.